Refund policy

Thank you for supporting our handcrafted business! Because our products are personal care items made by hand, we must maintain strict safety and hygiene standards.

All Sales Are Final
Due to the personal and hygienic nature of handcrafted soap and skincare products, all sales are considered final. We cannot accept returns or offer refunds or exchanges for change of mind or scent preferences. We encourage you to read the ingredient lists carefully before purchasing if you have known skin sensitivities.

Order Cancellations
  • Before Shipping: You may cancel your order for a full refund within 24 hours of purchase, provided the order has not yet been packaged or shipped.
  • After Shipping: Once a shipping label has been created or the package has left our facility, the order cannot be canceled, refunded, or recalled.

Damaged or Incorrect Items
We take great care in packaging your order, but accidents happen during transit. If your items arrive damaged, defective, or incorrect, we want to make it right.
  • Reporting Window: You must report any damage or errors within 7 days of delivery.
  • How to Report: Please contact us at support@minervarae.com with your order number and clear photo proof of the damaged items and packaging.
  • Resolution: Eligible claims will receive a free replacement or a full refund for the affected items. Reports made after the 7-day window are not eligible for a replacement or refund.

Exceptions & Return Shipping
In the rare event that an exception is made and a return is authorized by us in writing:
  • Shipping Costs: The customer is responsible for all return shipping charges.
  • Condition: Items must be returned unopened, unused, and in their original packaging.
  • Original Shipping: Original shipping fees are strictly non-refundable.

Lost or Missing Packages
  • Tracking: Every order includes tracking. Please monitor your tracking number closely.
  • Marked as Delivered: We are not responsible for packages that are stolen or lost after being officially marked as "Delivered" by the postal carrier. We recommend contacting your local post office or filing a claim directly with the carrier.
  • In-Transit Delays: If your package is stuck in transit and has not updated for more than 14 business days, please contact us so we can help locate the package or arrange a solution.